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- The Customer must be over the age of 18 and entitled to purchase prescription glasses, and must not be ordering on behalf of someone under the age of 18.
- During the ordering process you must provide us with your prescription. This prescription must be provided to you by a registered medical practitioner or registered doctor of optometry.
- Unless you specify an appropriate PD (pupillary distance), we will use an average PD to complete your order. The average PD has been provided to us by qualified opticians. By agreeing to these term and conditions, you the Customer will be agreeing to let us use an average PD of 63mm for bifocal and single vision distance lenses, or a PD of 60mm for single vision reading lenses. We strongly recommend that you consult your optician to acquire your PD in order to provide us with that number.
- We will not be held liable for any incorrect information given be the Customer.
- The items will be delivered to the specified delivery address provided by you on the order form only after payment has been received. The shipping date and time specified by us is only an estimate and is not guaranteed. The items will be delivered as fast as possible, though minor delays or set-backs may occur.
- Once the goods have been received by the Customer any damage incurred is the responsibility of the Customer.
- For return contact us by email within 10 days of receiving your eyeglasses. We will provide you a Return Merchandise Number (RMN). We cannot process or honor returns
- without an RMN number. Shipping charges cannot be refunded. Return package must be received within 30 days of original delivery date. Refunds can only
- be issued after we have received the original merchandise back.
- Returned items must be in original condition in the hard case you received from us.
- Shipping and handling fees will not be refunded. Prices mentioned on the site do not include delivery.
- Payment using the following Credit Cards is accepted Visa / MasterCard / American Express/Discover/PayPal. Credit Card payments are subject to authorization by the Credit Card issuer. If authorization is declined, we will not be held liable for non-delivery of any ordered goods.
- We will not be liable for any damage or loss that may be caused by the use of the goods purchased from our Site or any damage caused to the goods by the customer once they have been delivered.